Support

Message us on Telegram. We help with API questions, keys and early access setup.

#Contact

Telegram: @meliora_support.

#What to include

To help us find the cause faster, include:

• the Request-Id from the response header or the request_id field of the error;
• the request time with its time zone;
• the route and parameters, without the key;
• the status and code from the response;
• the key name, or its prefix and last 4 characters as shown in Meliora.

#FAQ

#There's no API section in Settings

During early access, we issue keys on request, so the section may be hidden in your Meliora settings. Message us: we'll enable your organization and issue a key with the permissions you need.

#I got 403 api_not_available

Read access through the API is available on the Pro plan and above. Change your plan in Meliora or message us.

#The event feed is empty

Check that the key has the "Events" permission and that you didn't start the feed with start=now before any events occurred. If messages are being sent and replies are coming in but the feed stays empty, message us: during early access, we enable the event feed for each organization ourselves.

#Message text is missing

The key needs the "Conversations" permission and the "Message text" checkbox turned on. If text is unavailable for a specific message, the reason is in text_unavailable_reason.