# Support

Message us on Telegram. We help with API questions, keys and early access setup.

## Contact

Telegram: [@meliora_support](https://t.me/meliora_support).

## What to include

To help us find the cause faster, include:

- the `Request-Id` from the response header or the `request_id` field of the error;
- the request time with its time zone;
- the route and parameters, without the key;
- the status and `code` from the response;
- the key name, or its prefix and last 4 characters as shown in Meliora.

> **Warning.** Never send a full API key, whether to support or in shared chats. If a key ends up in a conversation, revoke it in Meliora and create a new one.

## FAQ

### There's no API section in Settings

During early access, we issue keys on request, so the section may be hidden in your Meliora settings. Message us: we'll enable your organization and issue a key with the permissions you need.

### I got 403 api_not_available

Read access through the API is available on the Pro plan and above. Change your plan in Meliora or message us.

### The event feed is empty

Check that the key has the "Events" permission and that you didn't start the feed with `start=now` before any events occurred. If messages are being sent and replies are coming in but the feed stays empty, message us: during early access, we enable the event feed for each organization ourselves.

### Message text is missing

The key needs the "Conversations" permission and the "Message text" checkbox turned on. If text is unavailable for a specific message, the reason is in `text_unavailable_reason`.